Terms and Conditions

Welcome to SL-items.lk!
These terms and conditions outline the rules and regulations for the use of SL-items.lk’s website, products, and services. By accessing or using our website, you agree to comply with these terms. If you disagree with any part of the terms, you must not use our services.

To shop on SL-items.lk, you may be required to register for an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account details and any activity that occurs under your account.

Products and Pricing

Product Availability: All products listed on SL-items.lk are subject to availability. We strive to ensure product descriptions are accurate; however, slight variations may occur in terms of color, dimensions, or features.
Pricing: Prices for all products are displayed in Sri Lankan Rupees (LKR) and are inclusive of applicable taxes. SL-items.lk reserves the right to change prices or discontinue products at any time without notice.
Errors: In the event of a pricing or product description error, we reserve the right to cancel or refuse any order placed under such circumstances.

Order Process

Placing an Order: Once you place an order, you will receive an order confirmation email. This email serves as an acknowledgment of your order and does not constitute acceptance of your order.
Order Acceptance: SL-items.lk reserves the right to accept or decline any order for any reason. Once your order is processed and dispatched, we will send a confirmation email with tracking information.
Cancellation: Orders can be canceled before dispatch by contacting our customer service team. Orders that have already been dispatched cannot be canceled.

Shipping and Delivery

Shipping: SL-items.lk delivers across Sri Lanka. Shipping charges and delivery times vary based on location and product availability.
Delivery Time: While we strive to deliver your items promptly, delivery times may be subject to delays due to unforeseen circumstances. We are not liable for delays caused by external factors.
Delivery Acceptance: You are responsible for providing accurate delivery information. Any delivery failures due to incorrect details will be the customer’s responsibility.

Payment Terms

We accept the following payment methods:

Credit/Debit Cards
Bank Transfers
Cash on Delivery (COD)

All payments must be made in Sri Lankan Rupees (LKR). For security purposes, SL-items.lk may request additional verification information for certain transactions.

Returns and Refunds

Return Policy: You can return products within 7 days of receipt if they are faulty, damaged, or not as described. Items must be unused and in their original packaging.
Refund Process: Once your return is approved, we will initiate a refund to your original payment method. Refunds may take 5-7 business days to process.
Non-Refundable Items: Some items, such as personal care products, custom orders, and perishable goods, are non-refundable.

User Conduct

By using SL-items.lk, you agree to the following:

Prohibited Actions: You must not engage in any unlawful or fraudulent activities, misuse our website, distribute harmful content, or violate any local or international laws.
Content Submission: Any content you upload or submit, including reviews or comments, must not infringe on the rights of third parties or contain offensive, defamatory, or inappropriate material.

Intellectual Property

All content on SL-items.lk, including text, graphics, logos, images, and software, is the property of SL-items.lk or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without prior written consent from SL-items.lk.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by SL-items.lk. We are not responsible for the content or practices of third-party sites, and you access them at your own risk.

Limitation of Liability

SL-items.lk is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website, products, or services. Our total liability for any claim is limited to the amount you paid for the product in question.

Indemnification

You agree to indemnify and hold SL-items.lk and its employees, directors, and affiliates harmless from any claims, damages, or expenses arising out of your use of our website or any violation of these terms.

Changes to These Terms

SL-items.lk reserves the right to modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the terms periodically.

Governing Law

These terms and conditions are governed by the laws of Sri Lanka. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Sri Lanka.

Contact Us
If you have any questions or concerns about these terms, please contact us:

Email: info.slitems@gmail.com
Phone: +94 75 822 88 22